Full coverage

If it's part of your IT, there's a good chance we manage it.

Computers, servers, networks, firewalls, Wi-Fi, Microsoft 365, Google Workspace, phones, cameras, printers, backups, vendor relationships, and the rest of the office tech in between, here's the full breakdown of what's covered under managed IT with Define Edge.

See Managed IT Plans

The full list

Every system category we manage.

Computers & Workstations

Setup, patching, troubleshooting, and lifecycle management for desktops and laptops.

Servers

On-prem and cloud-hosted server management, monitoring, and maintenance.

Networks & Switching

Wired infrastructure, VLANs, and structured cabling oversight.

Firewalls

Configuration, rule management, and ongoing security monitoring.

Wi-Fi

Coverage planning, guest/staff network separation, and performance tuning.

Microsoft 365

Licensing, Exchange Online, SharePoint, Teams, and OneDrive administration.

Google Workspace

Gmail, Drive, and admin console management for Workspace clients.

Phones & Communication

Hosted phone system management, from extensions to call routing.

Cameras & Access Control

Video surveillance and door access systems.

Printers & Office Tech

Multifunction printers, scanners, and shared office equipment.

Backups

Local and cloud backup configuration, monitoring, and restore testing.

Vendor Coordination

We're the point of contact with your ISP, software vendors, and hardware manufacturers.

Setting expectations

What's not included.

We don't provide application-level support for line-of-business software, things like your EMR, accounting platform, CRM, or industry-specific tools. We keep the infrastructure that software runs on healthy: the network, the server, the computer, the internet connection. But app-specific configuration, workflow setup, and troubleshooting inside that software is usually the vendor's job, and we'll point you to them when an issue is on their end.

New equipment purchases and major projects, a new server, an office move, a full network buildout, are scoped and quoted separately. They're not bundled into the flat monthly rate that covers day-to-day management and support. See our Managed IT Plans for what is included in flat-rate coverage.

Common questions

Questions about what's covered.

Do you support Mac and Windows?›

Yes. We manage both Windows and Mac computers, as well as mixed environments where some staff use one and some use the other.

What about line-of-business software like our EMR or accounting platform?›

We support the infrastructure that platform runs on, the network, the workstation, the server, the internet connection, but application-level configuration and workflow issues inside the software itself are typically handled by that vendor's support team.

Do you manage mobile devices?›

Yes, where applicable. We use mobile device management (MDM) to enroll, secure, and support company phones and tablets so they're configured correctly and protected like the rest of your environment.

What if we use a system not listed here?›

Reach out and tell us what it is. Most business environments include something custom or industry-specific, and we'll tell you honestly whether it's in scope for managed IT or something we'd need to handle separately.